I. Nature of Service (Important)
All products we offer consist of:
Online endless-runner virtual game services
Digital virtual content (Digital Goods)
In-game features and virtual usage rights
Instantly delivered online digital services
👉 This website does not offer any physical goods; therefore, there is no shipping, tracking number issuance, or physical return process.
II. One-Time Purchase Terms
All user payments constitute:
✔ A one-time digital purchase
Users acknowledge that:
Payment is solely for access to in-game digital content
It does not constitute a subscription service (unless explicitly stated otherwise)
It carries no investment or asset characteristics
It holds no cash value or refundable financial equity
All transactions are one-time purchases.
III. Digital Content Delivery and Refund Restrictions (Core Terms)
As this website provides instantly delivered digital products, users should fully understand the following before purchasing:
Delivery of digital content begins immediately upon successful payment
Delivery is typically completed within seconds to minutes
Once delivery begins, the service is deemed fulfilled
⚠️ EU 14-Day Right of Withdrawal (Key Compliance Clause)
In accordance with the EU Consumer Rights Directive:
“Once delivery of digital content has begun, the user waives the right to return the item without reason within 14 days.”
Before completing payment, users must explicitly agree that:
They have requested immediate delivery of the digital content
They understand and accept that digital content cannot be “returned”
They acknowledge waiving the 14-day right of withdrawal (to the extent permitted by law)
👉 This clause applies to all users within the European Economic Area (EEA). IV. Refund Policy (Important Notice)
As this service involves digital content:
❌ Refunds are generally not supported
Refunds are not supported in the following cases:
Change of mind
Purchased content remains unused
Dissatisfaction with the game experience
Misunderstanding of product content
Digital content that has been successfully delivered
Delays or network issues (unrelated to system failure)
✔ Limited exceptions (subject to review)
Refunds may be considered only in the following cases:
Duplicate payment
Payment charged but content not delivered
Payment failed (confirmed by Stripe) but charge still applied
System error preventing access to purchased content
IV. Contact Us
For any refund-related inquiries, please contact:
📧 runner@neverendingdash.com
We will respond to valid requests within 24 hours.