This delivery policy applies to all digital games and related virtual services provided by www.neverendingdash.com.
I. Nature of Service (Digital Products)
All products we offer consist of:
Online endless runner virtual games (Digital Game Service)
Instant web-based access services
Virtual content and digital features
No physical goods or shipping/logistics involved
👉 This website does not provide delivery of any physical merchandise.
II. Delivery Method (Important)
All purchased digital content is delivered via the following methods:
✔ Instant Digital Delivery
Upon completion of payment:
The system automatically activates the corresponding game access or features.
Users can immediately access purchased content within their accounts.
No manual fulfillment or shipping wait times are required.
✔ Delivery Channels
Website account system (effective immediately upon login)
In-game feature unlocking
Web page access updates
Electronic confirmation records
III. Delivery Time
We commit to the following delivery standards:
✔ Standard Conditions
After successful payment: Instant delivery (usually < 1 minute)
Maximum delivery time: No more than 24 hours
✔ Delays (Rare Occurrences)
Delays may occur due to:
Stripe payment risk assessment/security reviews
Delayed confirmation from banks or payment providers
System maintenance or technical upgrades
Network issues or peak traffic
In such cases:
We will provide a status update or resolution within 24 hours.
Users will not lose their purchased entitlements due to system delays.
IV. Handling Delivery Failures
In the event of:
Successful payment but content remains locked
Purchased content not appearing in the account
Delays caused by system errors
Please proceed as follows:
✔ Resolution Process
Contact our customer service email
Provide the email address used for the transaction or order reference details
We will respond and verify the issue within 24 hours
We will synchronize Stripe transaction status if necessary
V. Contact Us
For any delivery-related inquiries, please contact:
📧 runner@neverendingdash.com
We commit to responding to all valid inquiries within 24 hours.