I. About the Game and Service
- What is www.neverendingdash.com?
It is an online virtual “Endless Runner” game that users can play directly via a web browser—no download required.
- Is this a physical product?
No.
This website provides:
Digital gaming services
Virtual content and in-game features
Instant online access
👉 No physical goods or shipping/delivery are involved.
- Do I need to download software?
No.
The game runs directly in your browser; it is a purely online digital service.
II. Payment and Orders
- What payment methods do you accept?
All payments are securely processed via Stripe, supporting various international credit and debit cards.
👉 We do not store full bank card details.
- Is this a subscription or a one-time payment?
All payments are:
✔ One-time purchases
There are no automatic renewals unless explicitly stated on the page.
- How soon can I use the service after payment?
Usually:
✔ Instant delivery (active within seconds to minutes)
No later than 24 hours (only in rare cases, such as risk management reviews).
III. Refunds and EU User Rights
- Can I get a refund?
Generally:
❌ Refunds are not supported (as digital products are delivered instantly)
Exceptions may apply only in cases of:
Duplicate charges
Payment made but delivery failed
Payment errors confirmed by Stripe
- Do I have a 14-day “no-questions-asked” refund right?
According to EU regulations on digital content:
Once a user explicitly agrees to “immediate delivery,” they waive the right to a 14-day withdrawal without reason.
Therefore:
Digital content cannot be revoked once delivery has begun
Standard return rules for physical goods do not apply
IV. Account and Usage
- Can I share my account?
No.
Accounts are for personal use only; the following are prohibited:
Account sharing
Selling accounts
Transferring accounts
- Can I use cheats or scripts?
No.
The use of the following is prohibited:
Automated scripts (bots)
Software that modifies game behavior
Hacking tools or cheats
Violations may result in account suspension. V. Virtual Items and Ownership
- Do I own the virtual items I purchase?
No.
Users only receive:
✔ A limited in-game license to use the items
No ownership rights are granted.
- Can I resell virtual items?
No.
The following are prohibited:
Reselling virtual items
Commercial use of game content
Transferring in-game assets
- Who owns the copyright to the game content?
All content, including:
Game code
Art assets
Music and sound effects
UI design
Branding and systems
Is owned by:
Never Ending Dash (the Canadian operator) or its licensors
VI. Age and Safety
- Are there age restrictions?
Yes.
🚫 Minimum age: 16
Users under the age of 16 are not permitted to use this service.
- What happens if a minor makes an accidental payment?
In the event of an unauthorized payment, please contact:
📧 runner@neverendingdash.com
We will handle the matter in accordance with Stripe policies and applicable laws.
VII. Data and Privacy (GDPR)
- Do you collect my data?
We may collect:
Email address
Game progress data
Device and access logs
Payment status information (provided by Stripe)
- Do you sell my data?
No.
We do not sell, rent, or commercialize users’ personal data.
- Can I delete my data?
Yes (within the limits permitted by law).
Users may request:
Data access
Data correction
Data deletion
Please contact us via email.
VIII. Technical Issues
- What should I do if the game fails to load?
We recommend:
Checking your internet connection
Switching browsers (Chrome recommended)
Clearing your cache
Logging back into your account
- Will I lose my game progress?
Generally, no.
Game data is securely stored on servers, though anomalies may occur in extremely rare cases of technical failure.
IX. Payment Security (Stripe)
- Is Stripe secure?
Yes.
Stripe is a global payment processing platform responsible for:
Payment encryption
Risk management and fraud prevention
Transaction verification
- Why might a payment be declined? Possible reasons:
Bank risk controls
International payment restrictions
Incorrect information entered
Blocked by Stripe’s anti-fraud system
X. Contact Us
If you have any questions, please contact:
📧 runner@neverendingdash.com
We promise to respond to valid inquiries within 24 hours.